Rinnai Australia Pty Ltd (ABN 74.005.138.769)
Our Commitment to your Privacy
The privacy of individuals, including our customers, consumers, visitors, suppliers and contractors is of the utmost importance to Rinnai Australia. This includes information or opinions about you that we collect and record which reasonably could be used to identify you. Rinnai Australia adheres to the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
This statement sets out our policies for managing personal information across the Rinnai Australia businesses operating in Australia. Rinnai has a Privacy Officer, whose contact details are listed below.
Types of Information we collect
If you are a Rinnai customer, consumer, visitor, supplier or contractor; or if you own a Rinnai gas appliance or if you rent a property that has a Rinnai appliance installed we may have personal information about you for the purpose of supplying you with Rinnai appliances and related services. We generally collect your name, address, telephone numbers and other contact details. We may also collect marketing data such as your age group, reason for purchasing our product, advertising and method of referral. We may obtain banking, credit card, email or other details as part of making business with us easier for you. We may also collect information about your credit worthiness and credit history where appropriate; or in times where we need to conduct field investigations relating to a Rinnai Australia product.
Why we collect personal information
Without contact details we cannot provide services to you. Generally, we collect, update and use personal information about you to enable us to carry on our business, including
How we collect information
Generally, we collect personal information directly from you or a family household member will provide us with this information over the phone, through email, through the return of warranty cards, through our Customer Service call centre (known as the NCA) or through our website, such as when you apply for or request a product or service. Sometimes a builder, architect, plumber, retail store, real estate agent or other person might refer this information to us. Sometimes you might be contacted by one of our Customer Service Representatives or Service Technicians/Zone Contractors requesting this information when booking service or maintenance calls
We may also collect this information through marketing campaigns, such as offers for extended warranty or product upgrades. We may collect that information over the phone or Internet, in person (when you visit one of our Rinnai show rooms) and when you write to us.
How we store information
Rinnai stores information in a combination of secure computer storage systems and paper-based files and other records. We have taken a number of steps to protect personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the Internet or other electronic means
We will take reasonable steps to securely destroy personal information when we no longer need it.
When we may disclose your personal information
Generally, we may disclose personal information about you in the following circumstances:
Whilst unlikely, Rinnai Australia may disclose personal information to its parent company (Rinnai Japan), in situations deemed necessary. This includes but is not solely limited to matters of a legal nature/dispute, safety and health etc. Rinnai Japan will not disclose any personal information without the written consent of the customer, consumer, visitor, supplier, contractor, or individual the information relates to
Similarly, Rinnai Australia will ensure the same level of protection of data in times where a 3rdparty acts on Rinnai Australia’s behalf e.g. promotions, cashbacks etc
Access to and correction of personal information
Rinnai Australia is committed to maintain accurate, timely and appropriate information about our customers, consumers, suppliers, visitors, contractors and web-site users. We will take reasonable steps to make sure the personal information we collect is accurate, complete and up-to-date
So long as your request for your personal information is in accordance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012, then we will give you access to that information. We may charge a fee for retrieving this information (we will inform you of the fee before providing the information). Your initial queries should be directed to our Privacy Officer which can be contacted via email, email@example.com. Alternatively, you can contact our Customer Service call centre (NCA) on 1300 555 545 and ask to speak with the Privacy Officer.
Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you
Please note that there are some circumstances set out in the Act where we may refuse your request. If we refuse to provide you with access or correct the personal information held about you by us then we will give you our reasons for such refusal in writing, and outline mechanisms available to you should you wish to challenge the refusal
About this Privacy Statement
We may update our policies and this Privacy Statement from time to time. The latest version will be published here and is also available in print via download as an Adobe Acrobat PDF, or from the Rinnai Australia offices or by contacting us using the details below.
By phone (asking to speak to the Privacy Officer):
1300 555 545
The Privacy Officer, Rinnai Australia Pty Ltd,
P.O. Box 460 Braeside VIC 3195