FAQ

WHAT IS THE REWARD?

Purchase from a select range of Rinnai Cooling products from participating dealers and you could receive a prepaid VISA card up to $400

Eligible products and participating states:

Participating sates: Victoria, New South Wales, ACT, South Australia, Queensland, Western Australia 

Eligible products:

  • Ducted Reverse Cycle Inverter  7kW DINLR07Z72 DONSR07Z72 - $200.00 Cashback 
  • Ducted Reverse Cycle Inverter  10kW DINLR10Z721 DONSR10Z72 - $300.00 Cashback 
  • Ducted Reverse Cycle Inverter  12kW DINLR12Z72 DONSR12Z72 - $300.00 Cashback 
  • Ducted Reverse Cycle Inverter  14kW DINLR14Z72 DONSR14Z72 - $400.00 Cashback 
  • Ducted Reverse Cycle Inverter  17kW DINLR17Z72 DONSR17Z72 - $400.00 Cashback 
  • Cassette Inverter A/C 7kW CSN070R - $200.00 Cashback 
  • Cassette Inverter A/C 10kW CSN100R - $300.00 Cashback 
  • Cassette Inverter A/C 12kW CSN120R - $300.00 Cashback 
  • Cassette Inverter A/C 14kW CSN140R - $400.00 Cashback 

HOW TO CLAIM?

It is a very simple process to claim your reward. 

Before you start, please ensure you have the following ready:

  • Invoice number and date
  • An electronic copy of your invoice to upload as proof of purchase. File format: PDF, JPEG only

When you are ready to claim your cashback, click on the Claim Now link and complete the online form as required. 

Once your claim is submitted, you will receive an email to advise of your claim status. 

WHEN WILL I RECEIVE MY RINNAI VISA PREPAID GIFT CARD?

If your claim is successful, your card will be issued to you at the end of the promotion period. The card will be sent to the nominated address provided on the claim form.

ANY QUESTIONS?

Should you have any further queries about the program or submitting the claim, you can contact the Rinnai Rewards team on (03) 8620 7827or email us at info@myrinnairewards.com.au.

Please note the operating hours are Monday to Friday 8:30am to 4:30pm.